WN Help Desk ETG (E-mail Ticket Generator)

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WN Help Desk ETG

Version 8.0.3 of the ETG is now available. The ETG does not require Microsoft Access to be installed on the machine on which it is running. The ETG is designed to use any MAPI-compliant e-mail application to generate new tickets in the help desk.

Getting Started:

Configure a MAPI e-mail program to retrieve messages sent to the account you use for having users submit tickets to the help desk.
Install the ETG on the computer.
If you do not already have the Microsoft Data Access Components installed on the computer, you can download them from this page.
You will need to configure a System DSN named 'WickettNETApps' using the ODBC Control Panel to point to the shared data file. The shared data file is typically named WickettNETApps.mdb.
You are now ready to run the ETG.

Downloads Available:

ETG.exe (2.83 meg)

Download MDAC - The required Microsoft Data Access Components support files. You may already have installed these MDAC support files with another Microsoft application. If not, you will be notified when starting the ETG that you need to download these support files.

Version History
8.0.3 - 5/11/2005	The variable being used to store the autonumber was an Integer, which has a maximum value of 32,767. The variable has been changed to a long which has a maximum value of 2,147,483,647. Now, if you hit that number you have entirely too many tickets in your database.
8.0.2 - 1/20/2003	Added an option to the ETG so you can set the priority level used when the ETG creates a new ticket.
8.0.1 - 12/19/2002	Fixed a problem with the new data format that would cause tickets to drop from the queue when submitted to the ETG.
8.0 - 11/4/2002	Made changes to make the application compliant with WN Help Desk 7.3, WN Help Desk Web 3.9, as well as the upcoming 8.0 releases of the software.
7.0 - 9/14/2001	Made changes to make the application compliant with WN Help Desk 7.0 and WN Help Desk Web 3.5. Messages with "RE:" in the beginning of the subject will be ignored, so that duplicate tickets will not be created from users replying to the original ETG notification message. If a MAPI session is already valid it will be used, so you can automate the loading of the ETG without having to setup the MAPI session. The method in which unread items are now handled has been improved for better memory utilization and performance.
5.0 - 6/28/1999	Modified the application to use the new data structure of WN Help Desk and WN Help Desk Web. Moved all of the settings from the Settings.ini file to the registry and made an Options form within the ETG to customize all of the settings. Modified the code that generates ticket numbers to use the new TicketNumber table that is used in the new version of WN Help Desk and WN Help Desk Web to create ticket numbers based on a number in the table. Added error logging to a file so that problems can be tracked using the log. Added the ability to pause the ETG. Added status indicators to the main ETG form that show the current activity.
1.4 - 3/8/1999	Added an option to specify the time between mail checks. Updated the software to use an ODBC System DSN connection for the location of the data, instead of a path to an Access .mdb file. Increased the performance in the handling of new messages so that all new messages are processed one after another, instead of only having one message processed per second. Updated the data connection to the new ActiveX data controls.
1.3 - 12/16/1998	Fixed an error generated when a message arrived without a Subject line.
1.2 - 12/14/1998	First post-BETA public release to the website.
BETA	Initial release to demonstrate new features and elicit customer feedback.